Terms and Conditions

Welcome to DreamFly!

These terms and conditions outline the rules and regulations for the use of DreamFly's Website, located at www.dreamfly.in.

By accessing this website we assume you accept these terms and conditions. Do not continue to use DreamFly if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person logging onto this website and compliant with DreamFly’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect to the provision of the Company’s stated services, in accordance with and subject to, the prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


We employ the use of cookies. By accessing DreamFly, you agreed to use cookies in agreement with DreamFly's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, DreamFly and/or its licensors own the intellectual property rights for all material on DreamFly. All intellectual property rights are reserved. You may access this from DreamFly for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from DreamFly Sell, rent, or sub-license material from DreamFly Reproduce, duplicate or copy material from DreamFly Redistribute content from DreamFly

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. DreamFly does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of DreamFly, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, DreamFly shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

DreamFly reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so. The Comments do not invade any intellectual property right, including, without limitation, copyright, patent, or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy The Comments will not be used to solicit, promote business or custom, or present commercial activities or unlawful activity.

You hereby grant DreamFly a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies Search engines News organizations Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; dot.com community sites associations or other groups representing charities online directory distributors internet portals accounting, law and consulting firms, and educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of DreamFly; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to DreamFly. Please include your name, your organization name, contact information, as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or By use of the uniform resource locator being linked to or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of DreamFly's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third party rights.


The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local DreamFly authorized representative for the availability of specific products and services in your area.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve immediately to remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound by and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct; we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Agency Terms and Conditions

Payment due for Domestic/International Tickets for the weekly credit to be made within 6 days of the closing of the week (starting from the 1st to the 7th of the month) or as per the Collection period notified by DreamFly Travels from time to time. a) Voiding would be as per the airline norms plus Rs.100/ - per ticket as DreamFly Travels Charges.

b) Refund charges would be as per the airline norms plus Rs.200/ - per ticket as DreamFly Travels Charges.

Service charges levied are to be collected from the customers on our behalf. (a) Any violation/cancellation of the ticket will be entertained only till 1800 Hrs.

(b) If the payment is not made on time, DreamFly can anytime cancel all the PNR’s/Tickets without any prior notice.

Any kind of Misuse of Airline/GDS PNR will solely be the responsibility of the agent, and the amount will be recovered from the agent as and when received the debit note by the Airline or by the GDS. There will be no adjusting of the refund in the payment schedule. The refund will be given back to the agent whenever we have received it from the airline. TDS will be deducted as per the law. TDS will be deducted on all commissions/incentives. The TDS certificate will be issued in the next Financial Year. The credit limit will be on a weekly basis depending upon the certain guarantees. Any advance amount paid by the agent will be non-interest-bearing and should be utilized within 360 days from the date of payment. If such advance is not utilized within this period of 360 days, the unutilized portion shall be held in trust, for the benefit of the agent, by DreamFly for a period of 2 years from the date of payment of such advance, after which the same shall be deemed forfeited. The User shall request DreamFly for any refunds against the unutilized or 'no-show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check-in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines and DreamFly as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above, and all unclaimed amounts for such unutilized or no-show. Agents will be responsible for maintaining all related documents, including confirmation from the travelers that the amount paid by them for travel outside of India is within the annual limits for resident individuals as prescribed by the Reserve Bank of India from time to time.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury. limit or exclude our or your liability for fraud or fraudulent misrepresentation. limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

General Provisions

Traveling to certain vulnerable destinations involves greater risks than others, entirely at your risk as to cost and consequences.

DreamFly requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, DreamFly does not represent or warrant that travel to such points is advisable or without risk. DreamFly does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

DreamFly reserves its exclusive right, in its sole discretion, to alter, limit, or discontinue the Site or any material posted herein, in any respect. DreamFly shall have no obligation to take the needs of any User into consideration in connection therewith.

DreamFly reserves its right to deny, in its sole discretion, any user access to this Site or any portion thereof without notice.

No waiver by DreamFly of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and DreamFly during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Srinagar or as conveyed. The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996, and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India, and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Srinagar, Jammu & Kashmir, India.

Shipping & Delivery Policy

This page provides you with comprehensive information about our shipping and delivery procedures for flight tickets. We are committed to ensuring a seamless booking experience and timely delivery of your flight tickets. Please read the following details carefully to understand our shipping methods, estimated delivery times, and tracking options.

Shipping Methods and Associated Costs

At Dreamfly, we offer electronic ticketing for all flights. This means that your flight tickets will be delivered to you electronically via email. We do not provide physical shipping of tickets as they are digital products. As a result, there are no associated shipping costs for your flight tickets.

Estimated Delivery Times and Factors Affecting Them

The delivery of your flight tickets is instantaneous upon completion of your booking. Once your payment is confirmed, you will receive an email containing your e-ticket details, including your flight itinerary and booking reference number. In most cases, this email is delivered within minutes of your booking. However, there are a few factors that could affect the delivery time:

  • Payment Processing: Your flight ticket confirmation email will be sent once your payment is successfully processed. Delays in payment authorization or processing may lead to a brief delay in receiving your e-ticket.
  • Email Filtering: Sometimes, automated emails, including e-tickets, may be filtered into your spam or junk folders by email providers. To ensure you receive your e-ticket promptly, please check these folders if you don't find the email in your inbox.
  • Technical Glitches: While rare, technical issues could potentially lead to slight delays in email delivery. In such cases, we recommend checking your email periodically or contacting our customer support for assistance.
Order Tracking Options and Instructions:

Since flight tickets are delivered electronically via email, traditional order tracking does not apply. However, you can easily access your booking information and flight itinerary through your Dreamfly account. Here's how:

  • Account Access: Log in to your account on our website using your credentials.
  • Booking History: Navigate to the "Booking History" section. Here, you will find a list of all your bookings, including flight details and booking reference numbers.
  • E-Ticket Download: Click on the relevant booking to access your e-ticket. You can download and save the e-ticket for your reference.

Please note that flight tickets are non-transferable and should be kept confidential to prevent unauthorized use.

If you encounter any issues with accessing your e-ticket or have any questions regarding your booking, feel free to reach out to our customer support team. We're here to assist you every step of the way.

Thank you for choosing Dreamfly for your travel needs. We strive to provide you with the best possible service and convenience throughout your booking journey.